Last Updated: August 30, 2026

At Cozy Fox Lifestyle, we aim to make every order experience simple, reliable, and convenient. This Shipping Policy explains how we process, ship, and deliver your purchases.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During busy periods, sales events, or holidays, processing may take a little longer. We appreciate your patience and will do our best to keep delays to a minimum.

2. Shipping Times

Estimated delivery times depend on your delivery location and the shipping service selected at checkout.

Typical delivery estimates are:

• Australia: 1 – 5 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. This timeframe dose not include order process time. Delivery may take longer due to weather, customs, public holidays, carrier delays, or other circumstances outside our control.

3. Shipping Costs

Order shipping is fulfilled by our Australian Courier Partners.

We use the following courier partners:

• Australia Post
• Aramex (Formly Fastway)
• Couriers Please

Shipping costs are calculated at checkout based on your delivery address, order size, weight, and available shipping options.

Any applicable shipping charges will be displayed before you complete your purchase.

From time to time, Cozy Fox Lifestyle may offer promotional free shipping on selected products, orders, or destinations.

4. Tracking Your Order

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow some time for tracking information to become active after your parcel has been collected by the shipping carrier.

You can use the tracking information provided to monitor the progress of your delivery.

5. Delivery Address

Please make sure your shipping address is complete and accurate before placing your order.

Cozy Fox Lifestyle is not responsible for delays or additional costs caused by an incorrect or incomplete address supplied by the customer.

If you notice an address error shortly after placing your order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been processed or shipped.

Please note: PO. Box & Parcel Locker are the property of Australia Post and can only use Australia Post as the carrier.

6. Delayed or Lost Packages

While we work with reliable shipping carriers, delivery delays can occasionally occur.

If your package has not arrived within the expected delivery timeframe, please check the tracking information first. If the tracking information has not been updated or your parcel appears to be lost, please contact Cozy Fox Lifestyle Customer Support.

We will work with the shipping carrier to investigate the issue and determine the appropriate solution.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

We recommend taking photographs of:

• The outer shipping package
• Any visible damage
• The product and its packaging
• Your order label

These photos may help us investigate the issue with the shipping carrier and arrange an appropriate solution.

8. International Orders

Due to brand protection polity, we currently do not accept orders outside from Australia.

9. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact Cozy Fox Lifestyle Customer Support with your order number and details of the issue.

We will investigate the order and work to resolve the problem as quickly as possible.

10. Delivery Estimates

Delivery estimates begin after your order has been dispatched and are provided for guidance only.

We cannot guarantee delivery by a specific date unless a guaranteed delivery service has been expressly offered and confirmed at checkout.

11. Changes to This Shipping Policy

Cozy Fox Lifestyle reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact Cozy Fox Lifestyle Customer Support through our website.

When contacting us about an order, please include your order number so we can assist you more efficiently.

Cozy Fox Lifestyle
Cute essentials, made for everyday moments.