1. Introduction
Cozy Fox Lifestyle (website url address: https://cozyfox.com.au) appreciates your business and trust. We are Sydney based company, creating products to enhance your website building experience. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.
2. Information We Collect
Depending on how you interact with Cozy Fox Lifestyle, we may collect information such as:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction details
- Products purchased or viewed
- Customer service communications
- Website usage information
- Device, browser, and IP address information
- Information provided when you subscribe to marketing communications
- Any other information you voluntarily provide to us
We only seek to collect information that is reasonably necessary for operating our business and providing our services.
3. How We Collect Information
We may collect personal information when you:
- Create or use an account
- Place an order
- Subscribe to our newsletter or marketing communications
- Contact our customer support team
- Submit a form on our website
- Participate in a promotion, survey, or competition
- Browse or interact with our website
- Otherwise communicate or interact with Cozy Fox Lifestyle
Some information may also be collected automatically through cookies and similar technologies.
4. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Process payments
- Deliver products to you
- Provide customer support
- Respond to enquiries
- Manage returns, refunds, and exchanges
- Send order confirmations and shipping updates
- Improve our website, products, and services
- Understand customer preferences and website usage
- Prevent fraud, misuse, and security threats
- Maintain business and financial records
- Send promotional communications where permitted
- Comply with legal and regulatory obligations
We will not use your personal information for purposes that are unrelated to our business activities without an appropriate lawful basis or your consent where required.
5. Payment Information
Payments may be processed through third-party payment providers.
Cozy Fox Lifestyle generally does not need to store your complete payment card details. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Keep items in your shopping cart
- Remember preferences
- Understand how visitors use our website
- Improve website functionality
- Measure website performance
- Provide relevant marketing where permitted
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
7. Sharing Your Information
We may disclose personal information to trusted third parties where reasonably necessary to operate our business.
These parties may include:
- Payment processors
- Shipping and delivery providers
- Website hosting and technology providers
- E-commerce and customer service platforms
- Marketing and analytics providers
- Professional advisers
- Government agencies or regulatory authorities where required by law
We do not sell your personal information as a standalone product.
Third-party service providers may handle information on our behalf and may have their own privacy policies governing how they process information.
8. International Disclosure
Some service providers we use may store or process personal information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that appropriate privacy and security protections are in place where required by applicable law.
9. Marketing Communications
If you choose to subscribe to Cozy Fox Lifestyle marketing communications, we may send you information about:
- New products
- Special offers
- Promotions
- Discounts
- News and updates
You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the message or by contacting us.
Even if you opt out of marketing communications, we may still send essential transactional communications, such as order confirmations, delivery updates, or information relating to your purchases.
10. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee that information transmitted or stored electronically will always be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide services, maintain business records, resolve disputes, and comply with legal obligations.
When information is no longer reasonably required, we may securely delete or de-identify it where appropriate.
12. Accessing and Correcting Your Information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, or out of date, subject to applicable laws.
To make a request, please contact Cozy Fox Lifestyle using the contact details provided on our website.
We may need to verify your identity before processing certain requests.
13. Privacy Complaints
If you believe that Cozy Fox Lifestyle has mishandled your personal information or breached applicable privacy obligations, please contact us and provide details of your concern.
We will review your complaint and take reasonable steps to investigate and respond.
If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator, including the Office of the Australian Information Commissioner (OAIC) where applicable.
14. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.
15. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms.
Cozy Fox Lifestyle is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this policy.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy, wish to request access to your personal information, or want to make a privacy complaint, please contact Cozy Fox Lifestyle Customer Support through our website.
